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1970-01-01
Resume from 10 September 2020

Team leader in Istanbul

I am looking for a job in Istanbul, Alanya, Antalya, Bodrum, $1,000, part time
Toshmatova Madina
Toshmatova Madina 42 years old, Tashkent, Uzbekistan, higher education
+998 97 010 XX XX

Work experience

Operator service express
1 year 9 mo. May 2018 - Feb 2020
Le Meridian & Westin Complex Hotel city centre, Manama,Bahrain
1 year 9 mo. May 2018 - Feb 2020
Worked with external customers to understand requirements and provide exceptional internal service.
Monitored social media and online sources for industry trends.
Worked with managers to resolve difficult situationes, improve operations and provide exceptional customer service.
Supervised 15-18 associates in providing excellent customer service to callers requiring assistance for any issues.
Developed team communications and information for daily meetings.
Performed various administrative functions
Order Taker Privet dining
1 year 9 mo. Oct 2015 - Jul 2017
Shangri la Hotel Dubai, Dubai
1 year 9 mo. Oct 2015 - Jul 2017
Work with the hotel team to create the company experience for guests Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
Follow up with guests with additional services that enhance the guests\' experience.
Handle guest requests personally and/or refer as appropriate.
Demonstrate the hotel values when providing service and teamwork.
Take all room service orders quickly and courteously.
Handle customer inquiries and complaints.
Maintain that all SOP\'s applied to room service are followed.
Follows hotel cash and credit card handling policies.
Supervised 10-15 associates in providing excellent customer service to callers requiring assistance for any issues.
Lobby Hostess
2 years 8 mo. Feb 2013 - Oct 2015
Iberotel Miramar Alaqqah Beach Resort, Fudjairah,UAE
2 years 8 mo. Feb 2013 - Oct 2015
Iberotel Miramar Al Aqah Beach Resort – Al Aqah, Fujairah
Miramar al aqah beach resort hotel (UAE.Fujairah) Position
Greeting the guest, support them with all needs, informing about special
offers, team nights,updating all information about arrivals, vip guest
handling complaints,responcible for billing payments
Performed various administrative functions
Developed team communications and information for team meetings.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Restaurant Hostess 03/2011 to 12/2012
Tree Medvedy Restaurant – Russia, Moscow
Welcome guests and make them feel at home
Follow up with guests with additional services that enhance the guests\' experience.
Handle guest requests personally and/or refer as appropriate.
Demonstrate the restaurant values when providing service and teamwork.
Create luxury for all the senses by greeting and seating guests..
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for daily meetings.

Higher education

Zabeel-institute of Management and Technology, Dubai
Airport Ground Handling-PGSA
5 mo. Oct 2016 - Mar 2017
Institute of Oriental Studies, Tashkent
Linguist
4 years 8 mo. Sep 1994 - May 1999

Languages

English - advanced, Arabic - intermediate, Russian - fluent, Turkish - intermediate

Additional information

High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. Well-traveled and experienced hospitality operation Shift Leader, who is an enthusiastic team player and self-starter. Preferable position Team leader in Room dining vacansies

Resume number: 1427 | views: 2

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